Cold End Exchanges

We offer our customers two options for cold end service exchange on our most common pumps.

Option 1
For customers that do not wish to set a regular preventative maintenance programme in place ACD CRYO offer a service whereby we exchange the cold end and charge the full repair cost of the returned cold end and crank drives. For customers that do not wish to hold spare parts, spare cold ends and do not wish to plan preventative maintenance and are prepared to accept an unknown repair cost with a minimum of down time, this service is a good option.

Option 2
ACD CRYO offers a “standard exchange program” that is designed and administered with the intention of keeping your cryogenic piston pumps in operation and minimising or eliminating costly downtime. To do this we maintain an inventory of most-frequently used cold ends and warm ends ready for use. These cold ends are repaired to "as new" condition. The exchange program provides an opportunity for obtaining the absolute minimum downtime by having the exchange item on the shelf ready for shipment to you, while you are in production.

Experienced equipment operators can exchange the components of their system on a predetermined maintenance schedule which allows for pre-planed downtime and eases the disruption of production schedules.

Because of the difficulty and expense involved in maintaining a stock of components for the Exchange Program it is necessary to limit the extent to which the repair cost of an exchanged component can be absorbed in the exchange fee. Simply stated, the exchange price covers the cost of keeping the components in inventory, ready for immediate shipment, and replacing the standard "wear items” when the old assembly is returned to ACD CRYO. Worn or damaged non standard items that need replacing will be advised with the relevant extra cost before invoicing to enable the customer to revised the standard exchange purchase order to reflect the additional cost.

How the Standard exchange program Works
For every exchange performed with a customer, an invoice is generated which charges the standard exchange price for the particular assembly being exchanged. The transaction at this point is referred to as an "open exchange invoice.” When the worn assembly is returned to ACD CRYO it is disassembled and inspected by our trained technicians; if it requires any major parts replacement over and above those shown in the standard exchange programme we advise the customer prior to commencing the maintenance to enable the customer to amend their original PO and for ACD CRYO to adjust its open exchange invoice to a final invoice..

ACD CRYO provides a document which states what parts are and are not covered under the standard exchange programme. It is recommended that customers who wish the use the standard exchange programme for the first time obtain a copy of this literature and familiarise themselves with its contents before exchanging the component. This will remove any confusion if additional billing should become necessary when the exchange is closed out.

If you would like more information, please telephone ACD CRYO at +49 763 581050 or click here to email us.